Privacy Policy

Kinetic Audio Innovations, a California corporation, d/b/a “Lyrekos” (“Kinetic Audio”, “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Policy explains how we collect, use, disclose, and safeguard your information when you use our website at www.lyrekos.com and our synchronized audio platform service (collectively, the “Service”). By using our Service, you agree to the collection and use of information in accordance with this Policy. If you do not agree with our policies and practices, please do not use our Service.

1. Introduction

Kinetic Audio values the privacy of our users and takes the privacy of your information very seriously. We want to earn your trust by being transparent about how the Site works. Please read this Policy carefully. By using the Site in any way, you (a) represent that you have read and understand this Policy, and (b) agree to be bound by this Policy.

2. Information We Collect

2.1 Information You Provide to Us

Account Information:

For individual accounts: Your first and last name, your email address, and your username and password. For organization accounts: The organization name, your first and last name, your role, and your email address. Any other profile information you choose to provide.

Payment Information:

Billing address and payment method details (We do not store complete credit card numbers).

Communications:

Messages, feedback, and support requests you send to us. We may ask for your contact information if you contact us by email or using an online form for help.

User Content:

Audio, video, and other content you upload or transmit through the Service. We strongly encourage you to never provide personal information about yourself to a third party.

2.2 Information Collected Automatically

Technical Information:

When visiting the Site, we may log your IP address, browser type, browser language, operating system, device information (including unique device identifiers), audio device information (such as microphone specifications, speaker specifications, and Bluetooth device latency measurements), Internet connection quality and network performance data, and geolocation data.

Usage Information; Site Activity Information:

We may keep track of the actions you take on the Site and utilizing the Service, such as details of your visits to the Site, the resources you access, any data viewed, uploaded, or downloaded, pages visited, features used, and time spent on the Service. We may also keep track of session data, including duration, participants, and performance metrics, click-stream data, and navigation patterns.

Cookies and Tracking Technologies:

We may log information using cookies, web beacons, and similar technologies (see Section 6.7 for details), Google Analytics data (anonymized analytics and usage patterns), Google Ads data (advertising performance and conversions), and Microsoft Clarity data (heatmaps and session replay, which record on-page interactions such as clicks, scrolling, and mouse movement).

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to our Service, such as authentication providers, payment processors, and video infrastructure providers. We may use automated devices and applications, such as Google Analytics and Microsoft Clarity, to evaluate use of our services. To opt-out of Google Analytics: https://tools.google.com/dlpage/gaoptout. Microsoft Clarity’s handling of the data it collects is described in the Microsoft Privacy Statement: https://www.microsoft.com/privacy/privacystatement.

2.4 Acoustic Explorer

Acoustic Explorer is a free check of your audio setup that you can use without an account. We analyze the audio it records on our servers and then delete it. We do not retain the audio. We do retain the results of the check, which include your measurements, your charts, and the device and browser details shown in them.

If you share your results, we use the name and email addresses you enter to send a link to the people you choose. The link works for 30 days. We do not add those recipients to our mailing list.

If you give us your email address with your feedback, we may reply to you and may add you to our mailing list. You can opt out at any time as described in Section 6.5.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision and Improvement:

To provide, operate, and maintain the Site and the Service. To process your transactions and manage your subscriptions. To optimize audio synchronization and reduce latency. To personalize your experience and improve Service functionality. To develop new features and analyze usage patterns. To carry out our obligations arising from any contracts entered into between you and us.

Communication:

To send you service-related notifications, updates, and security alerts. To respond to your inquiries and provide customer support. To send marketing communications (with your consent where required). To obtain your views or comments on the services we provide or ask you to participate in surveys.

Security and Compliance:

To protect against fraud, unauthorized access, and security threats. To enforce our Terms and Conditions, Copyright Policy, and other policies. To comply with legal obligations and respond to legal requests.

Analytics and Advertising:

We may provide users, the public, and/or third parties (e.g., advertisers) with aggregate and/or anonymous information about our users to help market the Site.

4. How We Share Your Information

4.1 We Do Not Sell Your Personal Information

We share your information with third parties when we believe the sharing is permitted by you, reasonably necessary to offer our services, and/or when we are legally required to do so. Specifically, we may share your information:

· With your consent

· When we do a business deal involving the sale or transfer of all or part of our business or assets (e.g., merger, acquisition, bankruptcy, or sale of assets)

· For legal, protection, and safety purposes (e.g., to comply with laws or respond to lawful requests)

· To protect our rights and property, and the rights and property of our agents, customers, and others

· In an emergency, to protect the safety of our employees, agents, customers, or any person

· With those who need it to do work for us (e.g., a third-party payment processor)

· We may also share aggregated and/or anonymized data with others for their own uses.

A current list of the third-party service providers we use is available at lyrekos.com/third-party-operators.

4.2 Publicly Available Information

We may also display to visitors of the Site any or all of your information that is publicly available and/or any other information you elect to share. You can change your information as described in Section 6.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

6. General Privacy Rights; How You Can View, Change, or Remove Information

6.1 Rights Under CCPA/CPRA (California Users)

If you are a California resident, you have the following rights:

Right to Know: You can request that we disclose the categories and specific pieces of personal information we collect; the categories of sources; the purposes for which we use that information; the categories of third parties with whom we share personal information; and the categories of information that we sell or disclose to third parties.

Right to Delete: You may request deletion of personal information we collected from you, subject to certain exceptions.

Right to Correct: You may request correction of inaccurate personal information.

Right to Opt-Out: You may request that we stop selling or sharing your personal information (please note that we do not sell personal information).

Right to Limit Use: You may request that we only use your sensitive personal information for limited purposes, such as providing you with the Service.

Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

6.2 Viewing and Editing Your Information

You may change or delete your profile information at any time by going to your account page and clicking the appropriate link. Information will be updated immediately.

6.3 Deleting Your Account

If you want to stop using your account you may delete it. When you delete an account, it is permanently deleted. You should only delete your account if you are certain you never want to use it again. To delete your account, email legal@kinetic.audio with the subject: “Please delete my account”.

6.4 Limitations on Removal

Even after you remove information from your profile or delete your account, copies of that information may remain viewable elsewhere to the extent it has been shared with others or it was copied or stored by other users. Additionally, we may retain certain information to prevent identity theft and other misconduct even if deletion has been requested.

6.5 Opt Out

If you do not want us to contact you in respect of goods or services, you may opt out at any time. You can exercise this right at any time by either unsubscribing via the link in the email we send you or by emailing: legal@kinetic.audio. If you opt out, we may still send you non-marketing emails.

6.6 Requests About Your Personal Information

You may send requests about personal information to: legal@kinetic.audio.

6.7 Cookies

We use cookies and similar tracking technologies to collect and track information about your use of the Service. We may use the following types of cookies:

Essential Cookies: Required for the Service to function properly (e.g., authentication, security).

Analytics Cookies: Google Analytics and Microsoft Clarity cookies that help us understand how users interact with the Service. Microsoft Clarity also records heatmaps and session replays of on-page interactions.

Advertising Cookies: Google Ads cookies used to deliver targeted advertising and measure ad performance.

Functional Cookies: Enable cache of timing calibration data and enhanced functionality and personalization (e.g., language preferences).

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies. However, disabling essential cookies may affect the functionality of the Service.

7. Children's Privacy

The Service is intended for a general audience and is not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13. If we learn that we have collected personal information from a child under 13, we will delete that information and terminate the associated account as soon as practicable. If you believe a child under 13 has provided us with personal information, please contact us at legal@kinetic.audio.

8. Data Security

8.1 Steps We Take To Keep Your Information Secure

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

· Encryption of data in transit (TLS/SSL) and at rest

· DTLS encryption of UDP packets

· Regular security assessments and vulnerability testing

· Access controls and authentication mechanisms

· Employee training on data protection and security

· Secure infrastructure provided by industry-leading service providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8.2 Risks Inherent In Sharing Information

We cannot control the actions of other users with whom you share your information. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the Site will not become publicly available. We are not responsible for third party circumvention of any security measures on the Site. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up-to-date antivirus software.

8.3 Report Violations

You should report any security violations to us by emailing: legal@kinetic.audio.

8.4 Enforcement

We regularly review our compliance with this Policy. If we receive a formal written complaint, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

9. California “Shine the Light” Law

California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes during the previous calendar year. We do not share personal information with third parties for their direct marketing purposes.

10. Do Not Track Signals

Some web browsers have a “Do Not Track” feature that signals to websites you visit that you do not want your online activity tracked. We currently do not respond to “Do Not Track” signals because there is no industry-standard for how to respond to such signals.

11. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Policy from time to time. If we make any changes, we will change the “Last Updated” date at the top of this Policy, and where appropriate, may notify you via e-mail or announcement on the Site.

Your continued use of the Service after changes become effective constitutes your acceptance of the updated Policy.

We encourage you to periodically review the Site's current privacy policy.

13. Governing Law and Jurisdiction

The Site is operated from the United States of America. By using the Site, you consent to having your personal information transferred to and processed in the United States.

Any dispute or claim arising out of or in connection with this Policy or its subject matter shall be governed by and construed according to the laws of the United States, without giving effect to any conflict of laws provisions. Any dispute or claim arising out of or in connection with this Policy or its subject matter that involve state law shall be governed by and construed according to the laws of the state of California, without giving effect to any conflict of laws provisions.

14. Contact Information

If you have questions, concerns, or requests regarding this Policy or our data practices, please contact us:

By using the Kinetic Audio Service, you acknowledge that you have read this Privacy Policy, understand it, and agree to its terms. If you do not agree to this Privacy Policy, you must not access or use the Service.